Question 1

I am a new customer

Accepted Answer

Welcome!! If you are a new customer and would like a hair appointment please reach out or book a consultation in with Megan first.

A skin test must be completed before a scalp colour service at-least 72 hours before your colour service.

If you are a new facial or headspa client, Megan will get in touch when you make your booking.

Question 2

How do I book?

Accepted Answer

All bookings are made via the booking system called Fresha. Your booking will be secured and you will receive an appointment confirmation.

Payment will be taken from your card after your appointment has taken place. Any questions about your booking/timings please contact Megan directly.

Question 3

I am unsure what to book

Accepted Answer

No problem, please reach out to Megan with my questions and we can help you with your booking.

Question 4

Where are you based?

Accepted Answer

Megan’s is based in Byfleet Village, Surrey

We are a private home based salon

Once you have made your booking via Fresha, Megan will reach out with a message and the address/parking details for you.

We do no accept walk ins
Appointment ONLY,

Question 5

I need to Reschedule/Cancel..

Accepted Answer

If you need to cancel or reschedule your appointment, please try to do so at least 48 hours prior to your appointment. Cancellations made after this time could result in you being charged.

Question 6

Do you accept other methods of payment other than through the Fresha app?

Accepted Answer

There is a card machine in salon.

Question 7

Do you have a waiting area?

Accepted Answer

There is a chair that you can use to wait if you arrive early.

However, please try to arrive at your appointment time as often Megan can still be with her previous client and it is a one to one setting.

Question 8

Is there easy parking?

Accepted Answer

Yes, please park mindfully.

Question 9

Do you do gift vouchers?

Accepted Answer

Yes! You can purchase gift cards through Fresha that you can print yourself or we offer gorgeous gift cards to hand.

These can be purchased and sent out to you via post or collected from Salon.

Question 10

Do you offer children’s cuts?

Accepted Answer

Unfortunately not, this is an adults space only.

The appropriate teenage Hair/Facials/Head Spa bookings can be arranged at adult price.

Question 11

I have allergies..

Accepted Answer

PLEASE make sure you contact Megan and state any known allergies before your appointment. This is for all services - Hair/Facials & Head Spa.

Question 12

Can I have the Head Spa treatment if I have hair extensions?

Accepted Answer

Unfortunately not. We cannot perform services on customers with extensions (of any kind) braids, locks, or sew-ins as these obstruct access to the scalp.

Question 13

I'm pregnant, can I book in for a Facial/Head Spa treatment?

Accepted Answer

Unfortunately not. It is not recommended due to complications that can arise from lying on your back for lengthy periods, as-well as certain essential oils used in the products which can have affects on mummy and baby. Mummy & babies health come first. Grab a gift voucher and save it for a special post birth treat!

Question 14

Do you offer group booking?

Accepted Answer

More than one customer cannot be seen at a time. It is a one-to-one experience. However, you can book in as a two and have one treatment one after the other.

There is a comfortable waiting chair/books and refreshments while waiting.

Question 15

Can men come in?

Accepted Answer

It is a Ladies only hair salon.

Men’s cuts are not available - Ladies hair only.

Men can come in for a Facial and Head Spa,

Salon Megans

FAQs